• Handling: Orders are typically processed within 1-2 business days after receiving payment. During peak seasons or promotional periods, processing times may be slightly longer.
• Transit Time: All orders have an estimated transit time of 3-5 business days and our normal cutoff time is 2:00 PM CST.
• Delivery Time: You can expect your order to be delivered within 4-7 business days from the time of placing your order.

Eligibility for Refunds

• Time Frame: You must initiate the return within 30 days of receiving your order.
• Condition of Items: The items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
• Defective Products: If you receive a defective product, please contact us within 30 days of receiving your order, and we will arrange for a replacement or refund. We will cover the return shipping costs for any defective items.
• Proof of Purchase: You must provide valid proof of purchase, such as an order confirmation or receipt.

Non-Refundable Items

• Sale Items: Items marked as “sale” or “promotional” are not eligible for refunds or exchanges.
• Used or Damaged Items: Items that have been used, washed, or damaged due to improper handling are not eligible for a refund.

Changes to This Policy

• PAWPUP reservestheright to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this policy periodically to stay informed of any changes.

Our Blog section is active on our website offering unique and various tips and do’s and don'ts of dog care and guides on how to use our products.

For the PAWPUP Dog Towel, you can use it after each bath or whenever your dog gets wet, such as after swimming or rainy walks. It's designed for frequent use to keep your dog dry and comfortable.

As for the PAWPUP Lick Mat, you can use it as often as daily, depending on your dog's needs and preferences. It's a great tool for regular mental stimulation and calming, especially during stressful situations.

You can use the PAWPUP Lick Mat for puppies. It's a great tool for introducing them to positive reinforcement and mental stimulation. Just ensure that the treats you use on the mat are appropriate for their age and size. Supervise your puppy during the initial uses to ensure they engage with it safely

PAWPUP pet care products for dogs are safe to use for every breed and size. PAWPUP Dog Towels are available in two different sizes (140cm x 70cm) and (100cm x 60cm) making it usable for all breed and all size dogs.

PAWPUP Dog Lick Mats are also generally safe for most dogs. However, always supervise your dog when using the mat to ensure they don’t chew on it or ingest pieces of it. If your dog is an aggressive chewer, choose a more durable lick mat specifically designed to withstand strong chewing.

Made from 80% polyester and 20% polyamide, these towels blend softness with durability. This ensures an ideal bath experience for your dog. The smooth, plush texture is gentle on your dog’s coat and skin which consequently, reduces the risk of irritation and makes drying time more pleasant.

If your dog accidentally ingests the PAWPUP Lick Mat or any part of it, it's important to monitor them closely. While the materials used in the lick mat are generally safe, ingestion can still pose a risk. Here are the steps you should take:

• Stay Calm: Keep a calm demeanor to avoid stressing your dog.
• Check for Symptoms: Look for any signs of distress, such as vomiting, diarrhea, or lethargy.
• Contact Your Veterinarian: If you notice any concerning symptoms or if you're unsure about the situation, it's best to consult your veterinarian for advice. Always supervise your dog while using the lick mat to prevent any accidental ingestion. If you have any more questions or need assistance, feel free to contact us.

PAWPUP cares for its customers and their furry friends and believes in being available to them 24/7. We have introduced a new AI feature called “PAWPUP AI Assistant” on our site to address and help with any issue or queries you might have. Our AI assistant is reliable for any product or service related queries and is at your disposal at any time.